Last updated: 16 July 2026
BurrowTech Ltd respects your privacy and is committed to protecting the personal information we collect.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or work with us.
Who we are
BurrowTech Ltd provides underground infrastructure, pipeline sealing, testing and trenchless rehabilitation solutions throughout New Zealand and Australia.
For privacy enquiries, contact:
BurrowTech Ltd
2 Export Avenue
Harewood
Canterbury 8051
New Zealand
Email: info@burrowtech.co.nz
Phone: 0800 115 345
Information we collect
We may collect personal information that you provide directly to us, including:
- Your name
- Business or organisation name
- Email address
- Phone number
- Delivery, billing or project location
- Details about your project, enquiry or product requirements
- Information you provide through website forms, email, telephone or social media
- Records of communications with us
We may also automatically collect technical information when you visit our website, including:
- Your IP address
- Browser and device information
- Pages visited
- The date and time of your visit
- The website, search engine or advertisement that directed you to our website
- Website interaction and analytics information
- Cookie and similar technology information
We only collect personal information that is reasonably necessary for a lawful business purpose.
How we use your information
We may use your personal information to:
- Respond to enquiries and requests
- Prepare quotes and provide products or services
- Process and manage orders
- Communicate about projects, products, services and support
- Maintain customer and supplier records
- Improve our website, products and services
- Send marketing communications where you have agreed to receive them
- Protect our website from spam, fraud and misuse
- Meet our legal, accounting and regulatory obligations
We will not use your personal information for purposes unrelated to the reason it was collected unless permitted by law or you have given your consent.
Website forms and enquiries
When you submit a form through our website, the information you enter is sent to BurrowTech so we can respond to your enquiry.
Please do not submit confidential, commercially sensitive or unnecessary personal information through a general website enquiry form.
Cookies and website analytics
Our website may use cookies and similar technologies to:
- Keep the website operating correctly
- Remember visitor preferences
- Understand website traffic and visitor behaviour
- Measure the performance of our website and marketing
- Protect forms and website functions from spam or misuse
You can control or disable cookies through your browser settings. Disabling some cookies may affect how the website operates.
Google reCAPTCHA
Our website may use Google reCAPTCHA to help protect forms from spam and automated abuse. reCAPTCHA may process technical and interaction information to determine whether a visitor is a person or an automated system.
Google services are subject to Google’s applicable privacy terms and policies.
Marketing communications
We may send you product updates, company news or marketing communications where:
- You have requested them
- You have subscribed to a mailing list
- You are an existing customer and the communication is relevant to our business relationship
- We are otherwise permitted to do so by law
You may unsubscribe at any time by using the unsubscribe link in an email or by contacting us.
How we share information
We do not sell personal information.
We may share personal information with trusted service providers where necessary to operate our business, including:
- Website hosting and technical support providers
- Email and customer relationship management platforms
- Website analytics, advertising and security providers
- Freight, delivery and logistics providers
- Professional advisers, including accountants and legal advisers
- Contractors or suppliers involved in delivering a requested product or service
- Government agencies, regulators or law enforcement where required by law
Some service providers may store or process information outside New Zealand. Where personal information is disclosed overseas, we will take reasonable steps to ensure it is appropriately protected.
Storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
These measures may include password protection, access controls, secure systems, backups and the use of reputable service providers.
No method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
How long we keep information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, or as required by law.
When information is no longer required, we may securely delete, anonymise or destroy it.
Accessing or correcting your information
You may ask us to:
- Confirm whether we hold personal information about you
- Provide access to that information
- Correct information that is inaccurate or incomplete
To make a request, contact us at info@burrowtech.co.nz.
We may need to confirm your identity before providing or changing personal information.
Privacy complaints
Please contact us first if you have a concern about how we have handled your personal information. We will review your concern and respond as soon as reasonably possible.
You may also contact the New Zealand Office of the Privacy Commissioner if you are not satisfied with our response.
Third-party websites
Our website may contain links to third-party websites or social media platforms.
BurrowTech is not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any external service you use.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.
The latest version will be published on this page with the updated date.
